Privacy Policy
Effective Date: 28 August 2025
Last Updated: 28 August 2025
About This Policy
Miss ICT is committed to protecting your privacy and the privacy of all learners who use our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.missict.com) or use our online tutoring services.
Information We Collect
Personal Information
From Parents/Guardians
- • Name and contact details
- • Email address, phone number
- • Billing and payment information
- • Communication preferences
From Students/Learners
- • Name, age, and school year
- • Educational needs and learning objectives
- • EHCP details or SEN information
- • Academic progress records
- • Technical information during sessions
From Schools & LAs
- • Institution contact details
- • Student referral information
- • Funding and invoicing details
Technical Information
When you use our website or online platforms, we may automatically collect:
- • IP address and browser information
- • Device type and operating system
- • Pages visited and time spent on our website
- • Cookies and similar tracking technologies
How We Use Your Information
Legal Basis for Processing
To provide tutoring services and fulfil our obligations
To improve services and communicate about educational progress
To comply with safeguarding and child protection requirements
Where explicitly given for marketing communications or special category data
Purposes of Processing
We use your information to:
- • Deliver personalised online tutoring services
- • Monitor student progress and provide feedback
- • Communicate with parents, schools, and local authorities
- • Process payments and manage bookings
- • Comply with safeguarding obligations and child protection duties
- • Improve our services and develop new educational programmes
- • Send service updates and educational resources (with consent)
Sharing Your Information
We may share personal information with authorised parties to provide our services and meet legal obligations.
Parents/Guardians
Progress reports, session summaries, and educational recommendations
Schools and Local Authorities
Where funding or educational support requires reporting
Technology Partners
Platforms used for online tutoring (with appropriate data processing agreements)
Professional Bodies & Legal Authorities
Where required for safeguarding, regulatory compliance, or legal obligations
Data Retention
We retain personal information for as long as necessary to provide our services and meet legal obligations:
Student records
Up to 7 years after the end of tutoring services
Financial records
6 years in accordance with accounting requirements
Safeguarding records
In accordance with child protection guidance
Marketing communications
Until consent is withdrawn
Your Rights
Under data protection law, you have the following rights:
Children's Rights
For learners under 18, parents/guardians may exercise these rights on their behalf. We encourage age-appropriate involvement of young people in decisions about their data.
Safeguarding and Child Protection
As an education provider, we have specific obligations to protect children. This may require us to:
Record and report safeguarding concerns
Share information with appropriate authorities where child welfare is at risk
Maintain records in accordance with child protection guidance
All staff are DBS checked and follow our comprehensive safeguarding procedures.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us:
General Enquiries
dee@missict.comData Protection Queries
learn@missict.comSafeguarding Concerns
learn@missict.comPostal Address
Miss ICT
Duygu Cella
[Your Business Address]
Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ico.org.uk
0303 123 1113
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
This Privacy Policy forms part of our Terms and Conditions of service.